FAQ
Questions, answered
Everything you might want to know about riding, driving, and supporting Glide.
Who can ride with Glide?
Glide serves two groups: people with a disability (any age) and adults aged 65 and over. Eligibility is self-declared when you sign up — there's no paperwork or doctor's note required.
Is it really free?
Yes — 100% free. There are no fares, no booking fees, and no tipping. The fare screen simply doesn't exist in the Glide app.
How is Glide funded?
Entirely by voluntary contributions, including one-time guest gifts. There are no fares and no ads — the rides stay free because people choose to fund them, and you can watch that support turn into real trips on our contribute page.
Are the cars really self-driving?
Yes — every Glide ride is an autonomous Tesla. And you're never left alone with a machine: a vetted safety operator rides along on every trip, ready to help or take over at any moment. You'll see your car approach on a live map, ride to your destination, and rate the trip afterward.
Is it safe to ride alone?
You never actually ride alone — a vetted safety operator is on board every trip. Beyond that: live trip tracking you can share with family, one-tap SOS that alerts Glide's monitoring team with your location (in a life-threatening emergency, always call 911 first), and in-app chat & calls that never reveal your phone number. Every safety operator must pass identity verification and a background check before they can go online.
Can my family follow my ride?
Yes. Every trip has a live share link that opens in any web browser — no app or account needed. Send it to a loved one and they can follow your ride from pickup to drop-off in real time.
Can I schedule a ride in advance?
Yes — request a ride for right now, or schedule one ahead of time and Glide dispatches the nearest available car when your ride time comes. Availability depends on the safety operators in your area; either way, you can watch your car arrive live.
What if I have accessibility needs?
Tell us once at sign-up. If you need a wheelchair-accessible vehicle, Glide only matches you with cars that can accommodate it. The app itself supports large type and screen readers throughout.
Where is Glide available?
The Glide apps are coming soon to iOS and Android, and service rolls out area by area from there. Coverage depends on how many safety operators have enrolled their self-driving Teslas near you — which is exactly why contributions and new drivers matter so much.
How do I become a Glide driver?
Glide drivers are safety operators: you enroll your self-driving Tesla and ride along on every trip as the human on board. Verify your phone, upload your license and registration, and pass a background check. Once Glide approves you, you can go online and start giving rides. See the For drivers page for the full process.
How are contributions used?
Contributions go straight into free rides — every dollar helps put someone who can't drive into a safe seat. You can watch the collective impact (free rides delivered, dollars raised, cars on the road) update live on our contribute page, and find your own gift on the community board.
Do you sell my data?
No. Glide collects only what's needed to give you a safe ride, and we don't sell personal data. Sensitive details — your addresses, messages, and emergency notes — are encrypted at rest, and in-app calls never expose your phone number. Payments and contributions are processed securely by Stripe, so your full card details never touch Glide's servers. The public community board and leaderboard only ever show names people choose to share.
Still have questions?
We're happy to help. Reach out any time, or chip in to keep the rides rolling.